Ordering

Yes this can be emailed to orders@springboardsupplies.co.uk or sent by fax to 0800 471 5088. Once processed, you will receive an Order Confirmation from our Customer Services team.

Although accounts are not mandatory, we recommend creating an account to benefit from account features such as saved addresses, order history and fulfilment tracking.

Yes, we do accept orders from private individuals, along with parents, carers and childminders - you don’t need to be part of a school or organisation.

Although we don't have wholesale pricing, we can offer volume discounts on certain product ranges. Please contact us to discuss your requirements in more detail.

To discuss any order amendments, please contact our Customer Services team.

Payment & Invoicing

We are able to offer 30-day invoice credit to schools, nurseries, organisations and companies. Simply select the option 'Payment on Invoice' at checkout and an invoice will be generated upon dispatch of goods.

If any further information is required to process your credit application, our Accounts Team will be in touch once your order is placed.

Yes are able to accept cheques and BACS transfer for payment of sales invoices.

Yes this is an available option. Please contact our Customer Services team to request this.

Yes, VAT Invoice are available for all orders. Please contact us to request this once your order has been dispatched.

Delivery

This depends on your delivery location and the delivery option chosen at checkout. Orders being delivered to UK mainland addresses are delivered within 3 working days, or on the next working day if Next Day Delivery is selected at checkout.

Yes, Next Day Delivery is available for all stocked items. Orders must be received by by 1.00pm to guarantee delivery on the Next Working Day. We do not dispatch at the weekend or on bank holidays, orders received on these days will be dispatched on the following working day.

We offer Free Delivery on all orders over £25 (excluding VAT) and Direct Delivery items. For orders below £25 standard delivery is charged at £3.99.

Certain items in our range are delivered directly from the supplier/manufacturer. These items are clearly marked as such on the product information page with an advisory delivery time. Delivery charge is included for deliveries to addresses within mainland UK (excluding Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Isles of Scilly). Deliveries outside of this region may incur additional charges. Please contact us if you have any queries.

If your delivery country is not listed as an option during checkout, please contact us to obtain a shipping quotation.

If you are an International School and would like to enquire about our local distributor in your region, please contact us on export@springboardsupplies.co.uk

The majority of orders are dispatched with either Royal Mail or DPD depending on the weight and size of the items ordered.

Yes, upon dispatch you will receive an email notification which will contain the courier tracking information.

Returns and Warranty

Our returns policy lasts 28 days for all stocked items. Our full Returns Policy can be found here.

Manufacturer warranty is included for most products. Where this is included, the length of the warranty period can be found on the product page.

Yes we are able to offer a full replacement parts service for many of our items. For further details, please contact us.

Over 99% of our orders are received in excellent condition however sometimes goods can be damaged in transit. If you receive goods in a defective condition, please contact our Customer Services team and we will be happy to arrange a replacement.

Give us a call